Customer Support

Frequently Asked Questions

Everything you need to know about ordering, shipping, and working with us.

1.Select a design or send a reference image.
2.Choose your size using the size chart, or contact us for personalized guidance.
3.Confirm design details and terms.
4.Receive your invoice.
5.Make full payment — production begins immediately.

Yes. We specialize in custom-made outfits tailored entirely to your specifications — design, fabric, measurements, and finish.

Use our size chart or contact us for personalized measurement guidance.

Yes — with an additional $35 rush fee. However, highly complex or unique custom designs cannot be rushed and must be ordered in advance.

Yes, we deliver worldwide via DHL Express and UPS with delivery times of 5–10 business days.

We accept payments in RUB (₽), NGN (₦), USD ($), EUR (€), and GBP (£). Full payment is required upfront. Installment options are available for custom orders only (70% upfront, 30% on completion).

Ready-to-wear items can be returned within 3–5 days (Russia) or 7–10 days (international) of delivery, provided they are unused and in original packaging. Custom-made items are non-refundable unless defective. Contact our support team before sending anything back.

Orders are processed within 1–5 business days after payment confirmation. Custom orders may require additional production time — we will communicate the timeline clearly upon confirmation.

Get In Touch

Still have a question?

Our team is available Monday – Friday, 9:00 AM – 6:00 PM.